Before choosing a social media scheduler, it's crucial to look at genuine user feedback. In this article, we break down CoSchedule reviews to assess usability, reliability, and whether CoSchedule still holds its place as a leading marketing tool in 2025.
If you're debating whether to stick with CoSchedule or explore alternatives, this overview will help.
CoSchedule Overview
CoSchedule is a marketing suite and social media management platform that combines content calendars, project management, and social scheduling. It positions itself as a comprehensive solution for marketing teams to coordinate campaigns, plan content, and manage publishing workflows.
Highlighted features include:
- Marketing calendar and content planning
- Social media scheduling across major platforms
- Project management and team collaboration
- AI-powered project templates
- Campaign planning and tracking
- Analytics and reporting
- Approval workflows (higher plans)
Despite CoSchedule's comprehensive feature set, user reviews reveal important insights into customer support, pricing concerns, and feature limitations.
User Reviews and Ratings
On Trustpilot
A closer look at the reviews on Trustpilot shows that CoSchedule holds a low rating of 2.8 out of 5, based on only 3 reviews. The limited number of reviews and the distribution shows significant concerns, with a notably high proportion of 1-star reviews.
The profile is unclaimed, which means CoSchedule has not officially verified or managed their Trustpilot presence. This can be a red flag for users looking for responsive customer engagement.
While the sample size is small, the available reviews highlight concerns about the platform and customer experience.
Rating: 2.8/5 (3 reviews)
Pros
- Marketing calendar functionality
Cons
- Limited reviews make it difficult to assess
- Unclaimed profile suggests lack of engagement
- Mix of very positive and very negative feedback
(credit: Trustpilot)
On G2
On G2, CoSchedule Marketing Suite has a much more substantial rating of 4.3 out of 5, based on 152 reviews. The majority of reviews are positive, with 101 five-star ratings and 41 four-star ratings.
Users frequently praise CoSchedule for ease of use in managing marketing calendars and organizing campaigns. However, the platform receives consistent criticism across several key areas.
A critical review from a Marketing Specialist at a small business (October 2025) titled "Terrible Customer Support – You'll End Up Stuck" gave it 0/5 stars and highlighted severe customer service issues:
What users like:
- Easy to use platform
- Marketing calendar organization
What users dislike:
- Outdated platform with only basic social media features
- No link-shortening option or in-app image editing
- Terrible customer support that's incredibly disappointing
- Subscription cancellation issues - requests ignored for months
- No option to cancel directly within the app
- Multiple follow-ups and repeated refund requests are ignored
- Recent emails have been ignored with no response
The reviewer specifically noted: "Customer support has been incredibly disappointing. I requested to cancel our subscription on May 13, well before the annual renewal reminder, and even provided proof that we didn't want to renew. Despite multiple follow-ups to cancel our subscription and repeated requests for a refund, I was told we'd have to wait another year."
Common complaint tags include: Poor Customer Support (2), Integration Issues (2), Limited Features (1), Lack of Integration (1), Inadequate Support (1), Feature Limitations (1), Expensive Subscription (1), Expensive (1), and App Limitations (1).
Rating: 4.3/5 (152 reviews)
Pros
- Ease of use for marketing calendars
- Content planning organization
Cons
- Terrible customer support
- Subscription cancellation extremely difficult
- Outdated platform with basic features only
- No link-shortening or image editing
- Integration issues
- Expensive for what it offers
- Limited social media features
- Poor responsiveness to customer requests
(credit: G2)
Review Authenticity
While CoSchedule maintains a decent G2 rating, the severe customer support complaints and subscription cancellation issues are concerning. The fact that multiple users report being unable to cancel subscriptions, having requests ignored for months, and receiving no responses to emails raises serious red flags about customer service quality.
The unclaimed Trustpilot profile and limited reviews there suggest CoSchedule may not be actively monitoring or responding to customer feedback on all platforms.
Before choosing a social media scheduler...
Consider the following tips:
- Check multiple review platforms to ensure consistent user feedback.
- Look at the timing of reviews - sudden bursts of positive reviews can be a red flag.
- Research what people are saying on forums like Reddit for more unbiased opinions.
- Pay close attention to customer support complaints, especially regarding cancellations.
- Ask fellow business owners about their experiences with the service.
Ultimately, the best scheduler is the one that will give your social team a massive leg up and make the whole posting process a lot easier - with responsive support when you need it.
CoSchedule is an option for marketing suite functionality, but you can definitely find a better social media scheduler at a better price without the customer support issues.
You might want to consider PostPlanify - an ideal solution for creators, marketing teams, agencies, and brands who want to streamline their social media workflow without the marketing suite complexity or customer support nightmares.
What sets PostPlanify apart besides its features is its ability to streamline your entire publishing workflow with an interface built for social media (not bloated marketing campaigns), supported by tools that:
- Provide AI Writing Assistant for caption generation
- Show platform-specific post previews
- Import media directly from Canva & Google Drive
- Support all platforms including X/Twitter (unlike CoSchedule's base plan)
- Organize unlimited brands easily
- Support bulk scheduling
- Deliver insights from Analytics
- Offer unlimited account connections (no 5-profile caps)
Starting at $29 per month, PostPlanify lets you connect multiple accounts without per-user fees or profile caps. The Premium plan at $69 per month includes unlimited accounts and unlimited team members - compare that to CoSchedule's $69/month for just 5 profiles with per-user pricing.
Some of its features include:
- Unlimited social accounts (Premium plan)
- All platforms supported including X/Twitter
- Bulk scheduling
- Reporting and analytics
- Simple and modern interface (not outdated)
- Canva and Google Drive integration
- Unlimited scheduling
- Multi-brand organization
- Team workflows with unlimited members
- Advanced post management calendar
- Responsive customer support
- Easy cancellation (no runaround)
