Before choosing a social media scheduler, it's crucial to look at genuine user feedback. In this article, we break down Loomly reviews to assess usability, reliability, and whether Loomly is the right scheduling tool for your workflow in 2026.
If you're debating whether to stick with Loomly or explore alternatives, this overview will help.
Loomly Overview
Loomly is a social media management platform focused on content planning, scheduling, and team collaboration. It positions itself as a "stress-free" way to create, schedule, and collaborate on social media content with your team or clients.
Highlighted features include:
- Post scheduling and content calendar
- Approval workflows for teams and clients
- Post ideas and optimization tips
- Audience targeting for paid campaigns
- Support for 15+ social platforms
Despite Loomly's popularity, user reviews reveal important insights into performance, pricing, and feature limitations.
User Reviews and Ratings
On Trustpilot
A closer look at the reviews on Trustpilot shows that Loomly holds a low rating of 1.7 out of 5, based on 26 reviews. The majority of reviews are 1-star, with users reporting issues with technical problems, poor customer support, and platform instability.
Multiple reviewers mention that they were long-time advocates of Loomly but experienced a decline in quality over the past year. Users report problems with connecting to Facebook, Instagram API limitations preventing video and image uploads, and being unable to reach a human support agent — only receiving chatbot responses.
One reviewer (a customer since 2019) noted that "the wheels are abs[olutely falling off]," while another mentioned "there is NO option to talk to someone - just a chatbot that tells me nonsense." Other users report being disappointed with Loomly's attitude toward long-time customers.
Rating: 1.7/5 (26 reviews)
Pros
- Good for content planning and collaboration
- Useful scheduling features when they work
Cons
- Very poor customer support (chatbot only, no human agents)
- Technical issues with Facebook and Instagram connections
- Instagram API limitations (video length, image format restrictions)
- Platform quality declining according to long-time users
- Hasn't replied to negative reviews
(credit: Trustpilot)
On G2
On G2, Loomly has a significantly higher rating of 4.6 out of 5, based on 1,793 reviews. Users frequently praise Loomly for its ease of use, affordable pricing, and intuitive interface for managing multiple social media accounts.
The G2 review summary highlights that "users consistently praise Loomly for its ease of use and affordable pricing, making it a reliable choice for managing multiple social media accounts." The platform's collaborative features are noted as a strength for team workflows.
However, reviewers also highlight certain limitations. The most commonly mentioned cons include Instagram limitations (26 mentions), missing features (25 mentions), scheduling issues (23 mentions), publishing limitations (22 mentions), and limited analytics (21 mentions).
A featured review titled "Great Tagging Feature, But Clunky Editor and Poor Management Led Me to Leave" gave Loomly 1.5/5, noting: "Too many things I dislike: the editor is clunky, the media manager doesn't manage, templates make no sense, its tough to manage content, approval flow is outdated, and the analytics made no sense."
Rating: 4.6/5 (1,793 reviews)
Pros
- Ease of use (83 mentions)
- Post scheduling (53 mentions)
- Multi-platform support (51 mentions)
- Centralized management (42 mentions)
Cons
- Instagram limitations (26 mentions)
- Missing features (25 mentions)
- Scheduling issues (23 mentions)
- Publishing limitations (22 mentions)
- Limited analytics (21 mentions)
(credit: G2)
Review Authenticity
The contrast between the very low Trustpilot rating (1.7/5) and the high G2 score (4.6/5) is notable. Trustpilot reviews tend to come from frustrated users with unresolved support issues, while G2 captures a broader range of users who value the day-to-day scheduling features. The recurring theme across both platforms is that Loomly's analytics are limited and Instagram integration causes problems — important factors to consider before committing.
Before choosing a social media scheduler...
Consider the following tips:
- Check multiple review platforms to ensure consistent user feedback.
- Look at the timing of reviews — sudden bursts of positive reviews can be a red flag.
- Research what people are saying on forums like Reddit for more unbiased opinions.
- Ask fellow business owners about their experiences with the service.
Ultimately, the best scheduler is the one that will give your social team a massive leg up and make the whole posting process a lot easier.
Loomly is a decent option for social media scheduling, but the recurring complaints about analytics, Instagram issues, and customer support suggest there are better alternatives at comparable price points.
You might want to consider PostPlanify — an ideal solution for creators, marketing teams, agencies, and brands who want to streamline their content workflow and publish faster across all social platforms.
Starting at $19 per month, PostPlanify uses flat monthly pricing with no massive gaps between tiers. Here's what each plan includes:
- Starter ($19/mo): 3 social accounts, 100 posts/mo, AI assistant, hashtag manager, post queue, link in bio, Canva & Google Drive integration
- Growth ($49/mo): 10 social accounts, unlimited posts, full analytics across all 9 platforms, social inbox, first comments, bulk scheduling, best time to post suggestions
- Team ($99/mo): 20 social accounts, 5 team members, approval workflows, white-label PDF reports, shared calendar, roles & permissions
- Premium ($149/mo): Unlimited social accounts, unlimited team members, 1:1 onboarding call, private WhatsApp support
Where Loomly jumps from $65/mo to $332/mo with no middle option, PostPlanify scales smoothly from $19 to $149 with approval workflows and team features starting at $99/mo.
Start your 7-day free trial today.
