Before choosing a social media scheduler, it's crucial to look at genuine user feedback. In this article, we break down SocialPilot reviews to assess usability, reliability, and whether SocialPilot still holds its place as a leading scheduling tool in 2025.
If you're debating whether to stick with SocialPilot or explore alternatives, this overview will help.
SocialPilot Overview
SocialPilot is a social media management platform designed primarily for agencies and marketing teams, offering post scheduling, bulk scheduling, client management, and analytics. It positions itself as an affordable solution for managing multiple social accounts and clients.
Highlighted features include:
- Post scheduling and bulk scheduling
- Client management with white label reports
- Team collaboration and approval workflows
- Social media inbox for engagement
- Analytics and reporting
- AI content generation
Despite SocialPilot's popularity among agencies, user reviews reveal important insights into performance, interface complexity, and account limitations.
User Reviews and Ratings
On Trustpilot
A closer look at the reviews on Trustpilot shows that SocialPilot holds a low rating of 2.4 out of 5, based on 33 reviews. The distribution shows significant polarization - while some users give 5-star ratings, there's a concerning number of 1-star reviews.
Multiple reviewers mention issues with customer service responsiveness, software bugs affecting video previews and posting, and concerns about account management practices. Some users report frustration with the free trial process and billing issues.
The Trustpilot page notes that SocialPilot "hasn't replied to negative reviews," which raises concerns about customer support responsiveness for users experiencing problems.
Rating: 2.4/5 (33 reviews)
Pros
- Works well when functioning properly
- Helpful for organizing content
Cons
- Poor customer support responsiveness
- Software bugs and glitches
- Video preview issues
- Billing and account management concerns
- Company doesn't respond to negative reviews
(credit: Trustpilot)
On G2
On G2, SocialPilot has a significantly higher rating of 4.5 out of 5, based on 841 reviews. The majority of reviews are positive, with 611 five-star ratings and 191 four-star ratings.
Users frequently praise SocialPilot for ease of use, post scheduling capabilities, posting efficiency, and centralized management. The platform is recognized for its scheduling features and consolidating multiple social accounts in one dashboard.
However, reviewers also highlight certain limitations. A featured review from an IT Manager in Financial Services (December 2024) titled "Effortless Social Management and Powerful Scheduling" gave it 4.5/5 stars. While praising the robust time-saving features and clean scheduling solution, the reviewer noted critical drawbacks:
What users like:
- Saves time managing multiple social sites in one dashboard
- Clean and manageable content scheduling
- Role assigning and approval process
- Connected with creative solutions for content collaboration
What users dislike:
- Lacks deep social media functionalities like sentiment analysis
- Interface is cluttered and less updated
- Faces glitches when loading large posts
Common complaint tags include: Missing Features (14), Social Media Limitations (11), Linking Issues (11), Posting Issues (7), and Instagram Limitations (7).
Rating: 4.5/5 (841 reviews)
Pros
- Ease of use
- Efficient post scheduling
- Centralized account management
- Team collaboration features
Cons
- Missing advanced features
- Cluttered interface
- Platform limitations (especially Instagram)
- Loading issues with large posts
- Limited deep social analytics
(credit: G2)
Review Authenticity
The contrast between the low Trustpilot rating (2.4/5) and the high G2 score (4.5/5) shows that user experiences with SocialPilot vary significantly. While many appreciate its scheduling capabilities and agency features, others report recurring technical issues, customer support problems, and interface complexity that makes simple tasks more difficult than necessary.
The lack of responses to negative reviews on Trustpilot is notable and may be a concern for users who value responsive customer support.
Before choosing a social media scheduler...
Consider the following tips:
- Check multiple review platforms to ensure consistent user feedback.
- Look at the timing of reviews - sudden bursts of positive reviews can be a red flag.
- Research what people are saying on forums like Reddit for more unbiased opinions.
- Ask fellow business owners about their experiences with the service.
Ultimately, the best scheduler is the one that will give your social team a massive leg up and make the whole posting process a lot easier.
SocialPilot is a good option for social media scheduling, but you can definitely find a better social media scheduler at the same price range.
You might want to consider PostPlanify - an ideal solution for creators, marketing teams, agencies, and brands who want to streamline their content workflow and publish faster across all social platforms without account limits or complicated interfaces.
What sets PostPlanify apart besides its features is its ability to streamline your entire publishing workflow with an interface built for speed and simplicity, supported by tools that:
- Provide AI Writing Assistant for caption generation
- Show platform-specific post previews
- Import media directly from Canva & Google Drive
- Organize unlimited brands easily
- Support bulk scheduling
- Deliver insights from Analytics
- Offer unlimited account connections
Starting at $29 per month, PostPlanify lets you connect multiple accounts under your brand and schedule unlimited posts across all platforms. The Premium plan at $69 per month includes unlimited accounts - no more worrying about hitting account limits or paying extra fees as you scale.
Some of its features include:
- Unlimited social accounts (Premium plan)
- Bulk scheduling
- Reporting and analytics
- Simple and modern interface
- Canva and Google Drive integration
- Unlimited scheduling
- Multi-brand organization
- Team workflows with unlimited members
- Advanced post management calendar
- No complicated dashboards
