Hootsuite Reviews – Are They Legit? (2025)
When choosing a social media management platform, understanding real customer reviews is key to making the right decision. In this article, we analyze Hootsuite reviews from across the web to determine how well it performs for creators, teams, and enterprise users.
If you're considering Hootsuite — or wondering whether the high price tag is justified — this breakdown will help.
Hootsuite Overview
Hootsuite is an enterprise-level scheduling and analytics platform designed for large teams and organizations. It offers deep reporting, social listening, and collaboration features, but often at a premium price.
Key features include:
- Multi-platform scheduling
- Social inbox & engagement tools
- Advanced analytics and reporting
- Team approval workflows
- Social listening (Talkwalker add-on)
- Employee advocacy tools
Hootsuite’s capabilities are extensive, but actual user reviews paint a clearer picture of its day-to-day usability and value.
User Reviews and Ratings
On G2
A closer look at Hootsuite reviews on G2 shows a significantly higher rating compared to other platforms. Hootsuite holds a 4.3 out of 5, based on 6,615 reviews. Many users praise its scheduling capabilities, centralized management, and ease of use.
However, reviewers also mention recurring issues such as missing features, high pricing, limited functionality in certain areas, and posting problems. The pros and cons tag summary highlights both the platform’s strengths and its most common complaints.
One of the featured reviews gives Hootsuite 0.5/5, stating that there’s “really not much I can do with Hootsuite except metrics.” The reviewer notes the inability to collaborate on posts, issues with the scheduler, and slow or unhelpful customer support.
Rating: 4.3/5 (6,615 reviews)
Pros
- Easy to use
- Strong scheduling tools
- Centralized social media management
- Helpful for managing metrics
Cons
- Missing or limited features
- Pricing considered expensive
- Posting issues reported by users
- Customer support delays
(credit: G2)
On Trustpilot
On Trustpilot, Hootsuite has a much lower score, with a rating of 1.8 out of 5, based on 511 reviews. Many users report dissatisfaction with billing issues, refund difficulties, customer support delays, and unexpected charges. Several describe attempts to resolve problems as frustrating, with long response times and unclear communication.
Trustpilot’s AI-powered review summary also notes complaints regarding service reliability, subscription management, and handling of customer disputes.
Rating: 1.8/5 (511 reviews)
Pros
- Some users appreciate the interface
- Useful for managing multiple client accounts (when working properly)
Cons
- Billing issues and unexpected charges
- Poor customer support
- Difficult cancellation and refund process
- Service interruptions or account freezes reported by users
(credit: Trustpilot)
Review Authenticity
The contrast between G2’s high rating and Trustpilot’s significantly low score suggests a wide variation in user experiences. While many long-time users find value in Hootsuite’s scheduling and management tools, others express serious concerns about support, billing practices, and feature limitations.
As with any platform, evaluating feedback across multiple sources is crucial before making a decision.
Before choosing a social media scheduler...
Consider the following tips:
- Check multiple review platforms to ensure consistent user feedback.
- Look at the timing of reviews - sudden bursts of positive reviews can be a red flag.
- Research what people are saying on forums like Reddit for more unbiased opinions.
- Ask fellow business owners about their experiences with the service.
Ultimately, the best scheduler is the one that will give your social team a massive leg up and make the whole posting process a lot easier.
Hootsuite is a good option for social media scheduling, but you definitely find a better social media scheduler at the same price range.
You might want to consider PostPlanify - an ideal solution for creators, marketing teams, agencies, and brands who want to streamline their content workflow and publish faster across all social platforms.
What sets PostPlanify apart besides its features is its ability to streamline your entire publishing workflow with an interface built for speed, supported by tools that:
- Get help from AI Writing Assistant
- See platform-specific post previews
- Import media directly from Canva & Google Drive
- Organize multiple brands easily
- Support bulk scheduling
- Get insights from Analytics
Starting at $29 per month, PostPlanify lets you connect multiple accounts under your brand and schedule unlimited posts across all platforms. The Premium plan also guarantees one of the best pricing structures in the market for unlimited accounts.
Some of its features include:
- Bulk scheduling
- Reporting and analytics
- Simple and modern interface
- Canva and Google Drive integration
- Unlimited scheduling
- Multi-brand organization
- Team workflows
- Advanced post management calendar
